Return Policy

At ASHENCHECKPOINT, we are committed to refined craftsmanship and impeccable service. Should your purchase not meet expectations, our return process is designed to be straightforward, transparent, and respectful of your time.

Eligibility for Refunds

• Items must be returned within the stated return window.
• Products must be unused, unworn, and in their original condition.
• All original packaging, tags, certificates, and accessories must be included.
• Proof of purchase (order confirmation or receipt) is required.

Return Time Limits

Returns must be initiated within 30 calendar days from the date of delivery. Requests submitted after this period may not be eligible for a refund. In special circumstances, store credit may be offered at our discretion.

How to Request a Return

1. Email our Client Services team with your order number and reason for return.
2. Await confirmation and detailed return instructions.
3. Securely package the item and ship it using a trackable shipping method.
4. Provide tracking information once dispatched.

Refunds are processed within 7–10 business days after inspection and approval of the returned item.

Exceptions & Non-Returnable Items

• Customized or personalized products.
• Final sale or clearance items.
• Gift cards or promotional vouchers.
• Items damaged due to misuse, alteration, or improper care.

ASHENCHECKPOINT reserves the right to refuse returns that do not meet the conditions outlined above.

Customer Service

Our Client Services team is available Monday through Friday, 9:00 AM – 6:00 PM (EST), to assist with return inquiries and product concerns.

Email: support@ashencheckpoint.com
Address: 482 Meridian Avenue, Suite 305, New York, NY 10018, United States

© 2026 ASHENCHECKPOINT. All rights reserved.